Easy to use helpdesk software, sensibly priced to suit all businesses.

Powerful HelpDesk Software:
-LBE helpdesk software will help you manage and control your helpdesk operation, without forcing you to change the way you work. Sensibly priced:
-Many of our customers have told us they looked at helpdesk software which is more than 10 times our price
-but, in their words, wasn't anything like as good. Easy to set up:
-You don't need an expensive on
-site visit from us to install LBE Helpdesk. Just run the supplied setup, specify the location of your database and you are ready to start. Simple to use:
-No extensive training is required. Our customers tell us that one of the major reasons they chose LBE Helpdesk is they found it very easy to understand. Scalable:
-LBE Helpdesk uses industry standard databases
-Access, Microsoft Sql Server and Oracle. The same database can be shared by all our Helpdesk products. Extensive Reporting:
-Supplied with many reports. If you need more, you can build your own using any of the commonly available reporting tools. Rich User Interface:
-Complete control over how data is presented (similar to MS Outlook), group records, change fonts/colors etc. Change format according to conditions you define (e.g. to show all overdue Jobs in red). Effectively a reporting tool built
-in. Numerous pre
-defined filters allow you to show only the information you need, and you can define your own filters. Share data views with other members of your team. Save time:
-Text macros save on typing
-enter a short word/phrase and the system will automatically replace it with pre
-defined text. Ideal for standard replies. Other features:


-Adapts to your organization structure. Manage support contracts by expiry date and / or number of new Jobs. Automatic escalation Transfer of jobs between operators. Target completion dates make it easy to see problems are dealt with in time. Track time / money spent.

LBE Desktop Helpdesk keywords: help desk, helpdesk, help desk software, helpdesk software, help desk system, helpdesk system, customer support, problem resolution, call center, customer service, issue tracking, call tracking