by david ujifusa on Jan 17, 2002
I´ve implemented the Spanish version of ieSupportManager for our company here in Barcelona. We only have four Tech Support people in the company, so we just needed something simple. ieSupportManager has everything we need - activities, file attachments, configurable without programming, Spanish language, a Knowledgebase, simple interface so the Sales people can use it to look at customer activity, and inexpensive (25 user license for 180 euros). It uses a freeware database called Interbase, so that´s what reduces the cost. Plus, it was developed by former Tech Support people, not programmers, so it´s really something useful. We´re very happy with the product. by Derek Coulahan on Sep 11, 2001
This is an excellent product which is customisable, easy to use and has made a big difference to our company. by Robert Doherty on Sep 07, 2001
An excellent, easy-ti-use system, which has revolutionised our help desk. Definitely a bargain at the price! by Derek Coulahan on Sep 07, 2001
This excellent product from a relatively new Irish company delivers a fully customizable, scalable, flexible and extensible service which is second to none. by Richard Burns on Sep 07, 2001
Excellent software. Very easy to use and very comprehensive.