If well used, Manc will improve Your complaint control.

It enables one to: quickly register and settle a complaint, conduct analysis that show what Your failure costs are, establish the efficiency of Your quality control system, find out where complaints occur in Your organisation and who is responsible, jugde the effect of (preventive) measures, establish a vendor rating in accordance with de ISO 9000 norms. Prices: Per user (multi-user version) or stand alone version: US$ 200 / EUR 150, 00 (excl. VAT).

Further info: The help file of the program gives more info regarding the use, possibilities and the philosophy of Manc.