P



A



N



A



C



E



A

Quint
PANACEA is the mission-critical software application mid-sized
companies turn to for supporting and managing their most important asset
- their customers. More companies than ever before now count on
PANACEA to make possible the real-time flow of information between
themselves and their customers. 

 

With
PANACEA, you can easily gather, organize, track and share customer
information and efficiently manage your entire workload - from
handling calls to requesting customer shipments - while at your
workstation or in the field. You're totally informed at all times,
and your company's decision makers are kept up-to-date regularly
with easily produced reports.

 

Your
technical support representative can easily track orders,
return-material-authorizations (RMAs), service-level agreements and
products. In addition, support managers can monitor staff efficiency
and provide their managers with regular and customized reports.





Three Pressure Points



PANACEA relieving the Pressure Points





1



Your customers call your support desk expecting answers
quickly.

Your system must be able to deliver a fast response.



1

A
world-class service to your customers



Instant
customer case histories

Knowledge
bases for quick problem resolution

Alert
notification of unresolved problems





2

Management
wants to know how effective your support desk is.

You
need a system which provides quick and detailed management information

2

Satisfy
management requirements



Service
Level Agreements

Customer
Relationship Management

Real
time management information





3

Your
analysts have to resolve customer problem fast.

They
need powerful tools at their fingertips.

3

Powerful
tools at your analyst's fingertips



Automation
of time consuming routines

Customize
to meet your business needs

Knowledge
bases for quick problem resolution