Help Desk Authority (formerly BridgeTrak) Free Download

Version: 8.1 Build 221   (version history)
Date: May 28, 2009

Free To Try

OS: Win 2000/XP
Rating: Not rated
Popularity: Popularity 0/10
Author: ScriptLogic Corporation

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Help Desk Authority (formerly BridgeTrak) Description

Help Desk Authority (formerly BridgeTrak) Free Download.

Comprehensive trouble ticket tracking software for for IT and / or customer support desks.

User-friendly interface offers, dashboard view, customizable screens, multiple layer issue status tracking, issue folder filing system, hierarchy issue structure, skills based assignment of issues, custom and required user fields, knowledgebase (including HTML editor), product and contract tracking, reports, queries, etc.

Expansion modules for customer self-help via the Web, auto issue escalation, asset inventory / management, advanced data searches, Active Directory integration, email to ticket conversion. iPhone client is also available for technicians on the go.

Help Desk Authority (formerly BridgeTrak) keywords: help desk software, desk, software, trouble, ticket, tracking

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