VI Service Desk

Version: 2.1   (version history)
Size: 3743KB
Date: February 05, 2004
License: Free To Try
OS: Win 98/ME/NT/2000/XP
Author: Velocity Integrations Software, Inc.

Publisher's Description

VI Service Desk is a comprehensive, cost effective Lotus Notes Help Desk solution that features Asset Management, Knowledge Base, End User Portal, Bulletins, Auto-Escalation, Service Level Agreements and much more. It is designed to provide you with the right tools to help meet your exact workflow requirements. The Service Desk's clean interface and intuitive nature provides end users and analysts/technicians a seamless and efficient working environment regardless of how complex or straightforward your IT business rules may be.
Our Help Desk features include:

- Automatic Escalation
- Fully Integrated Service Level Agreements
- Dynamic Knowledge Base
- Asset & Inventory Management
- Child Tickets
- Task Assignment
- Custom Client Surveys
- Extensive Reporting and Charting
- Separate End User and Analyst Interface
- Detailed Analyst Time Tracking and Work History
- Notes and Web enabled for remote help desk access
- Easy Install & Extremely Competitive Price Package
- Self Help
- Quick Access

VI Service Desk keywords: lotus notes help desk, notes help desk, lotus notes, helpdesk, help desk, asset management, knowledge base

This program is no longer available for download from our website. Please contact the author of VI Service Desk at for any additional information.