Public Folder HelpDesk Free Download

Version: 11.2   (version history)
Date: June 03, 2011

Free To Try

OS: Windows
Rating: Not rated
Popularity: Popularity 0/10
Author: Business Solutions

Download Sites:

Public Folder HelpDesk Description

Public Folder HelpDesk Free Download.

Collaborate on helpdesk tickets inside Microsoft Outlook. Create tickets from e-mail or webform, manually or automatically, with attached files and rich text.

For new tickets, get information from the Outlook contacts or the GAL. Open tickets are stored in Outlook and in an Access or SQL database. Closed tickets are retained only in the database but can be searched and reopened in Outlook if needed.

Mail conversations can be tracked.

Powerful, integrated Statistics tool facilitates business intelligence. Report generator based on MS Excel allows you to build and share custom reports with co-workerKnowledge base.

Databases are open to allow building any kind of custom reports or additions to the tables. Open webform for receiving support questions online. The ticket form is in HTML and also easy to customize.

Suitable both for in-house and outsourced helpdesks. Can also be used for other types of issue-tracking and incident management. Free 30 day trial.

Extensive documentation: video demonstrations and downloadable manual and slideshow online. Subscription $150 / month for all products, unlimited number of users. Outlook 2003-2010.

Public Folder HelpDesk keywords: helpdesk, outlook, issue tracking, support, call center, computer support, group support, help desk software, itil, it help desk, customer support, help desk management, essential statistics, help statistics, software support, help desk solution

More Downloads

  • Web Based Helpdesk Add-In for MS Outlook

    A web based help desk solution add-in for MS Outlook for small businesses & enterprises giving you an essential & easy to use support platform for your employees & customers. It improves efficiencies & decreases expenses, so reduces overall costs.

  • Help Desk-99

    Easy to use helpdesk software - sensibly priced. Two user licence included. No extensive training required. Easily configured to reflect the way that you work. Uses e-mail to keep everyone informed. Maintains a complete audit trail of all actions.

  • cpTracker Professional

    cpTracker Professional will assist you in managing your contacts, prospects, customers, sales, projects and tasks to the last detail. Includes Search Wizard, Report Wizard, Spreadsheet Wizard, Powerful Report Builder and more!


    IPI.HELPDESK improves the process of communication with customers by providing a simple and intuitive interface both to customer and employees, ensuring full control and transparency of this process.

  • True-Knowledge

    Powerful project-based information database manager similar to Microsoft Outlook. Supports project organization, collaboration, custom folders, extensive searching, aricle editor, MS Word compatibility, publlishing tools, data transfer & replication.