SupportPortal Free Download
SupportPortal Free Download.
AJAX / PHP web based help desk and customer support solution with Ticket and Email management, Knowledge Management, Live support chat, Product Catalog, News management and Support Forum and in one low-cost collaborative package intended to use in B2B or B2C.
SupportPortal allows multi-channel interaction for multiple customers, organizations and end-users, whether as an internal help desk or an external customer support desk or call center:
-Track and manage support issues effectively to ensure customer satisfaction
-Allow end users and specialists to share experience through Support Forum.
-Keep your customers informed about new product's features through News Engine
-Live support Chat gives your customers answers to their questions on the spot in real
-Make new products versions and documentation always available to right person at right time
-Comprehensive Knowledge Base nd procedures
-Manage SLA and get reports on support load and performance. A
SupportPortal keywords: help desk software, helpdesk, service desk, support ticket software, web based, online, customer support, itil, sla, live chat, knowledge base, forum, downloads, news
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