ITIL Service Management (ITSM) Toolkit Free Download

Version: 2.11   (version history)
Date: January 15, 2006

Free To Try

OS: Win 3.x/95/98/ME/NT/2000/XP
Rating: Not rated
Popularity: Popularity 0/10
Author: ProcessWorx LLC

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ITIL Service Management (ITSM) Toolkit Description

ITIL Service Management (ITSM) Toolkit Free Download.

The comprehensive ITSM Toolkit provides a baseline set of proven, tactical deliverables for IT professionals. These ITIL based tools include essential support materials, templates and guidance to initiate, accelerate and fine tune an ITIL focused organization.

Specific guidance includes: - Service Level Agreement (SLA) Template - Operational Level Agreement (OLA) Template - IT Service Catalog Template - IT Service Narrative Template - ITSM Service Delivery & Support Process Overviews - Integrated ITSM Framework (CobiT, COSO, ITIL & ISO) - ITIL Process Charter Template - Process Maturity Advanced Self Assessment Workbook - Roles & Responsibilities (ARCI) Template All templates include specific examples and guidelines for accelerated deployment.

Specific guidance for implementation includes base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goals and objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations...and more.

ITIL Service Management (ITSM) Toolkit keywords: itil, itsm, service management, service level agreement, sla, ola, uc, service catalog, cmdb

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