Mercury Mailroom Free Download

Version: 1.1   (version history)
Date: September 22, 2004

Free To Try

OS: Win 98/ME/NT/2000/XP
Rating: Not rated
Popularity: Popularity 0/10
Author: Mercury Mailroom

Download Sites:

Mercury Mailroom Description

Mercury Mailroom Free Download.

This small utility packs a very useful punch, giving you an easy way to store the answers to frequently asked questions, search through them and then put those answers into the emails you are writing to your customers. It allows you to keep the messages organized in groups, find them as quickly as possible and then with one keypress it switches back to your email program and pastes your message into an email. Emails can be answered in just a few seconds.

The process will typically be as follows:
1) Read the customer's email - press reply
2) Press F11 to switch to Mercury MailRoom (you can use Alt-Tab, or the mouse, but F11 is the fastest way.
3) Search the database for the answer to the customer's question. If you know the "hotword" for the answer then type it in.
4) Press F12 to find the message, switch back to your email program and paste the answer into the email you started writing.
5) Continue editing if you wish, or send the email.

Advanced features include replaceable fields to allow customization each time a message is used and the use of file attachments that can be included with an answer.

The main benefits of Mercury MailRoom are as follows:
+ Speed up the process of answering emails
+ Provide standardized answers to your customers
+ Preserve knowledge - the most effective answers won't leave with your support staff if they are promoted or leave the company
+ Share the knowledge - All tech support staff will be able to answer the same questions with perfect accuracy.
+ Optimized for keyboard use - all the main functions of the programs are designed to be used with a single keystroke, enabling users to answer emails as quickly as they can think of the right answer to send to the customer !

Mercury Mailroom keywords: reply, email, faq, answer, database, template, helpdesk, support, quick

More Downloads

  • Weather Station Database

    Maverick Racing Ltd - Weather Station Database V2.0

  • Churches and Clergy Email List (Pack 2)

    Churches and Religious Centers Email Database. All Business databases, content databases and lists available for instant download. Database download formats include MySQL, MS Access, CSV, and other Delimited Formats.

  • Snapture

    Capture information from your computer to your Pocket PC with one keystroke! Simply select text from your e-mail, word docs, spreadsheets, web pages, etc. and press F11. When you HotSync Snapture transfers the information to your Pocket PC device.

  • Mercury Document system

    A personal document management (PDM) / personal knowledge management (PKM) application for Microsoft Windows. With an extremely simple layout, it helps you manage and securely store all of your electronic documents. And it is portable.

  • Planet Mercury 3D Screensaver

    Mercury is the closest planet to the Sun. The planet can only be seen from Earth just before sunrise or just after sunset. But of course you can always download Planet Mercury 3D screensaver that will get you acquainted with this mysterious planet!