George
I found this Ventafax software to have boundless poorly documented capabilities that are totally without an intuitive feel, at least for the typical US user. For instance, I spent half an hour trying to figure out how to record a conversation, playing with a dozen or more settings and controls before giving up in frustration. The software has tremendous potential judging by the announced features, steady stream of improvement announcements and available user configuration options but it has a poorly executed and all but undocumented user interface. As far as support goes, US users have to cope with a language barrier because the software was written in the Ukraine and is supported from there as well (the GUI & skimpy documentation are translated for US distribution). Users also have to contend with a 24 hour email response delay due to an 8 hour time zone difference and the total lack of telephone support. Until Ventafax establishes a US presence, with English speaking customer service and support that will communicate by telephone, this software should be avoided by all but the most adventurous users with money to burn or the ability to converse in its “native language”.

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