VenusValley Live Support is a software that allows live chat between website visitors and support teams. It helps monitor and engage with potential/existing customers in real-time, giving them instant gratification leading to increased sales.
VenusValley Live Support is an excellent software that allows you to chat live with people who visit your website. With this tool, you will be able to monitor your site visitors, and answer questions from potential or existing customers in real-time. The customers benefit from instant gratification, while at the same time, your sales increase tremendously. The best part is that your customers don't need to install any software on their computer, and you can chat with them using any popular web browser.
Chatting with visitors is smooth and fast, without any unpleasant flickering or refreshing as seen with other webchats. You can enable sound notifications to alert new messages as they arrive. This software also allows one organization to have more than one operator to handle visitors. If an operator is busy chatting with the first visitor, the next visitor is automatically routed to the next available operator.
The interface shows the "user is typing" status, similar to other instant messengers like AOL, MSN, or Yahoo instant messengers. You can make specified webpages pop up in new windows, giving visitors the impression that the website is pushed. Besides simple text messages, you can also include images in the chat window, providing a very rich appearance to the visitor.
Another useful feature of VenusValley Live Support is the canned responses/actions feature. It enables you to send frequently typed messages and images quickly while chatting with the visitor. The software also allows you to send transcripts of your entire chat conversation with visitors via email. The transcripts come with a full-time and date stamp, which can be used to search and retrieve messages.
You will also be able to monitor your page traffic by viewing the list of visitors who come to your page in real-time. A sound alerts you when a new visitor arrives, and once the visitor leaves, you hear another sound. You can invite the visitor for chat (pro-active chat) with a single-button click.
To use VenusValley Live Support as an operator, you need to sign up for an account. Fortunately, there's a trial account available to test the software before committing. In conclusion, VenusValley Live Support is an indispensable tool for businesses looking to improve their customer engagement experience.
Chatting with visitors is smooth and fast, without any unpleasant flickering or refreshing as seen with other webchats. You can enable sound notifications to alert new messages as they arrive. This software also allows one organization to have more than one operator to handle visitors. If an operator is busy chatting with the first visitor, the next visitor is automatically routed to the next available operator.
The interface shows the "user is typing" status, similar to other instant messengers like AOL, MSN, or Yahoo instant messengers. You can make specified webpages pop up in new windows, giving visitors the impression that the website is pushed. Besides simple text messages, you can also include images in the chat window, providing a very rich appearance to the visitor.
Another useful feature of VenusValley Live Support is the canned responses/actions feature. It enables you to send frequently typed messages and images quickly while chatting with the visitor. The software also allows you to send transcripts of your entire chat conversation with visitors via email. The transcripts come with a full-time and date stamp, which can be used to search and retrieve messages.
You will also be able to monitor your page traffic by viewing the list of visitors who come to your page in real-time. A sound alerts you when a new visitor arrives, and once the visitor leaves, you hear another sound. You can invite the visitor for chat (pro-active chat) with a single-button click.
To use VenusValley Live Support as an operator, you need to sign up for an account. Fortunately, there's a trial account available to test the software before committing. In conclusion, VenusValley Live Support is an indispensable tool for businesses looking to improve their customer engagement experience.
What's New
Version 1.1: N/A