This software offers live support and hosting services to enhance online sales. It includes a web-based flash live chat client that requires no clicking and provides customers with a live agent. The software has a well-designed, full-featured GUI and comes at an affordable price. Additionally, the video chat feature for staff is optional.
123 Live Help is a web-based software that provides professional hosting and live chat solutions with free installation and integration services. It allows e-business websites to offer online instant assistance to visitors, increasing the chances of turning potential customers into buyers. The software can support one to unlimited seats of operators, making it an excellent solution for businesses of any size.
The software's version 5.1 comes with exciting features that include queue notifications added to the online chat customer-end, real-time video chat, and text chat. It also offers customizable skins and free integration, making it cost-effective, secure, fast, and flexible.
123 Live Help is equipped with numerous features that make it stand out in the market. For example, it has a statistical analysis that supplements detailed data statistics on visitors, customers, and operator performance, which helps businesses to hone their marketing strategies.
Additionally, Live Help stores visitor's chat history, contact information, and footprint in the operator's server, making it easier for the operator to identify each visitor once they log in again. Operators can also monitor every visitor, including their IP address, country, viewed webpage, browser, OS, live keywords, and referrals, among others.
The software can also track each visitor's navigation history, indicating the visitor's footprints on the website and the time spent on each page. Additionally, businesses can modify ads to showcase their products and customize client interface and a neat GUI as a default skin for a fully branded user experience.
Lastly, Admins have complete control over their operators, including advanced functions like self-generating scripts and statistics analysis viewing. Customer satisfaction with operators can improve customer service as they can rate the performance of operators after chatting.
Overall, 123 Live Help is an excellent investment for businesses that want to enhance their customer experience and decrease cart abandonment rates.
The software's version 5.1 comes with exciting features that include queue notifications added to the online chat customer-end, real-time video chat, and text chat. It also offers customizable skins and free integration, making it cost-effective, secure, fast, and flexible.
123 Live Help is equipped with numerous features that make it stand out in the market. For example, it has a statistical analysis that supplements detailed data statistics on visitors, customers, and operator performance, which helps businesses to hone their marketing strategies.
Additionally, Live Help stores visitor's chat history, contact information, and footprint in the operator's server, making it easier for the operator to identify each visitor once they log in again. Operators can also monitor every visitor, including their IP address, country, viewed webpage, browser, OS, live keywords, and referrals, among others.
The software can also track each visitor's navigation history, indicating the visitor's footprints on the website and the time spent on each page. Additionally, businesses can modify ads to showcase their products and customize client interface and a neat GUI as a default skin for a fully branded user experience.
Lastly, Admins have complete control over their operators, including advanced functions like self-generating scripts and statistics analysis viewing. Customer satisfaction with operators can improve customer service as they can rate the performance of operators after chatting.
Overall, 123 Live Help is an excellent investment for businesses that want to enhance their customer experience and decrease cart abandonment rates.
What's New
Version 5.1: Queue Notifications Added to Live Chat Customer-end.