The Abuse Desk Management Software enables swift identification of the source of email abuse complaints, allowing prompt response through contacting the customer and taking appropriate action.
Abuse Desk Management Software is a must-have for any ISP looking to combat email abuse complaints effectively. A useful tool in this regard is AbusePipe, which stands out as the only system capable of dealing with abuse complaints and aiding ISPs in their fight against spam from within their own networks.
What sets AbusePipe apart from other software solutions is its ability to identify the originating source of email abuse complaints quickly. This, in turn, enables ISPs to immediately contact the originating customer and take appropriate action. By using the software in conjunction with KANA and other incoming mail solutions, ISPs can enjoy numerous advantages.
One such advantage is a reduction in response time to abuse emails. Reporting periods can be chosen that lead to a swift response time of only one day or one hour. This is a drastic reduction from the three weeks it would normally take without the software.
Another advantage of using AbusePipe is that there is less chance of the ISP being blacklisted by other ISPs for failure to act against spammers. This is because spammers will identify the ISP as less of a 'soft target' and instead look to target other ISPs.
The software also allows for technical staff to return to their normal job functions rather than spending the majority of their time reacting to email abuse, reducing the need for additional technical staff to investigate abuse. Call centre staff can also receive simple reports on a daily basis, allowing for customer follow-up to become a front-of-house activity.
Finally, the software's unique data warehouse allows for abuse emails to be analysed via customized reports or via reporting tools such as Brio and Business Objects. This allows ISPs to tailor their approach and improve their efforts in combatting email abuse complaints. Overall, AbusePipe is an excellent solution for any ISP looking to curb email abuse complaints quickly and effectively.
What sets AbusePipe apart from other software solutions is its ability to identify the originating source of email abuse complaints quickly. This, in turn, enables ISPs to immediately contact the originating customer and take appropriate action. By using the software in conjunction with KANA and other incoming mail solutions, ISPs can enjoy numerous advantages.
One such advantage is a reduction in response time to abuse emails. Reporting periods can be chosen that lead to a swift response time of only one day or one hour. This is a drastic reduction from the three weeks it would normally take without the software.
Another advantage of using AbusePipe is that there is less chance of the ISP being blacklisted by other ISPs for failure to act against spammers. This is because spammers will identify the ISP as less of a 'soft target' and instead look to target other ISPs.
The software also allows for technical staff to return to their normal job functions rather than spending the majority of their time reacting to email abuse, reducing the need for additional technical staff to investigate abuse. Call centre staff can also receive simple reports on a daily basis, allowing for customer follow-up to become a front-of-house activity.
Finally, the software's unique data warehouse allows for abuse emails to be analysed via customized reports or via reporting tools such as Brio and Business Objects. This allows ISPs to tailor their approach and improve their efforts in combatting email abuse complaints. Overall, AbusePipe is an excellent solution for any ISP looking to curb email abuse complaints quickly and effectively.
What's New
Version 3.0: Now available as a managed service