This software is a cost-effective solution for support request and inventory management. Its desktop and browser-based interface allows for easy record-keeping and updating. Additionally, various reporting and analysis tools are provided for advanced data visualization.
AccessAble Help Desk Pro Edition is a software that boasts an easy to use, visually appealing windows based interface, as well as .asp and .html pages that offer quick access to recorded, updated, or searched data via browser. Its wide range of reports includes graphical and analytical options that allow an in-depth analysis of support issues, providing insight into their main sources.
Not only can these reports be exported to a variety of file formats, but they can be sent via email to upper management, ensuring everyone is kept up-to-date with the latest developments. For those wishing to use the browser interface, the software requires Microsoft PWS or IIS, while the email notification system uses Microsoft's CDO SYS.
One of the best things about AccessAble Help Desk Pro Edition is that there are no additional charges incurred for any of its features. This includes the windows interface, email module, or browser-based interface, all of which are already included in the site license price. As an added benefit, an Open Report menu option allows users to easily access customizable reports, either created by the user with Crystal Reports or designed specifically for them by the developer.
In terms of functionality, the software does require the Crystal Reports runtime files to be installed. In summary, AccessAble Help Desk Pro Edition is a comprehensive tool that not only offers a range of valuable features but does so with an easy-to-use interface, making it a top choice for businesses in need of a reliable helpdesk software solution.
Not only can these reports be exported to a variety of file formats, but they can be sent via email to upper management, ensuring everyone is kept up-to-date with the latest developments. For those wishing to use the browser interface, the software requires Microsoft PWS or IIS, while the email notification system uses Microsoft's CDO SYS.
One of the best things about AccessAble Help Desk Pro Edition is that there are no additional charges incurred for any of its features. This includes the windows interface, email module, or browser-based interface, all of which are already included in the site license price. As an added benefit, an Open Report menu option allows users to easily access customizable reports, either created by the user with Crystal Reports or designed specifically for them by the developer.
In terms of functionality, the software does require the Crystal Reports runtime files to be installed. In summary, AccessAble Help Desk Pro Edition is a comprehensive tool that not only offers a range of valuable features but does so with an easy-to-use interface, making it a top choice for businesses in need of a reliable helpdesk software solution.
What's New
Version 2007: Many changes to windows and web interface. New tables and fields. New Report Builder.
Version 2.59: Many changes to windows and web interface
Version 2.55: Improved Query and Report Wizards and Runtime Styler