Bluetail Ticket Tracker is a software tool used for managing workflows.
Bluetail Ticket Tracker (BTT) is an excellent system designed to create, store, and manage tickets that describe any issue. It is licensed under the GNU Public License and can be used in open source projects and commercial settings.
BTT categorizes its users into four different groups: Staff, Friend, Customer, and Anonymous. Staff has full access to the data while the Friend, Customer, and Anonymous groups' access can be tailored. This feature makes it usable for various applications.
In open-source projects, BTT can be utilized by Staff members who host a site and work towards the development of the project with the help of other people. On the other hand, anyone interested in checking the status of the issue can be a Customer or Anonymous. In a commercial setting, companies can use BTT as an aid in their product development while their customers can report issues and track progression.
A ticket typically consists of fields such as release name, component name, responsible person, status, priority, etc that are defined by Staff. BTT allows users to manage daily operations such as the creation, editing, searching, and viewing of tickets. It also has an alert function that sends a notification email to the user when a new ticket is assigned.
Moreover, BTT stores crucial customer-related data that can be utilized in a support desk scenario. This data allows the support engineer to find critical information about a customer promptly. Additionally, BTT's Knowledge Base stores more general information and is divided into an external and an internal area. The external area can be used for creating a FAQ and HOWTO, while the internal area is intended for staff and friends.
BTT also supports multiple languages such as English, French, German, Spanish, and Galician, making it accessible to users globally. Adding a new language is easy and only requires creating a language file. Finally, BTT allows users to retrieve and store tickets through a Unix command-line interface.
BTT categorizes its users into four different groups: Staff, Friend, Customer, and Anonymous. Staff has full access to the data while the Friend, Customer, and Anonymous groups' access can be tailored. This feature makes it usable for various applications.
In open-source projects, BTT can be utilized by Staff members who host a site and work towards the development of the project with the help of other people. On the other hand, anyone interested in checking the status of the issue can be a Customer or Anonymous. In a commercial setting, companies can use BTT as an aid in their product development while their customers can report issues and track progression.
A ticket typically consists of fields such as release name, component name, responsible person, status, priority, etc that are defined by Staff. BTT allows users to manage daily operations such as the creation, editing, searching, and viewing of tickets. It also has an alert function that sends a notification email to the user when a new ticket is assigned.
Moreover, BTT stores crucial customer-related data that can be utilized in a support desk scenario. This data allows the support engineer to find critical information about a customer promptly. Additionally, BTT's Knowledge Base stores more general information and is divided into an external and an internal area. The external area can be used for creating a FAQ and HOWTO, while the internal area is intended for staff and friends.
BTT also supports multiple languages such as English, French, German, Spanish, and Galician, making it accessible to users globally. Adding a new language is easy and only requires creating a language file. Finally, BTT allows users to retrieve and store tickets through a Unix command-line interface.
What's New
Version 4.0.2: N/A