Clear Focus Call Centre

This is a software review of Clear Focus Call Centre, a product designed to streamline call centre operations. The multi-user system feature allows for the setup of individual users with their own passwords. This enables users to keep track of their calls and personalise their preferences. The multiple views feature provides predefined views to easily check the status of calls and keep track of your own calls.

The reporting feature allows you to keep track of users and the number of calls they answer, close or not close within your chosen lead time. A bar graph representation of the report is available. The personalisation feature allows users to customise screen colours and positions. Even if another user is using the desktop, your preferences will be saved.

The easy data entry feature allows for the simple raising of a call by opening the New Call form and entering a few simple details. Companies and products can be saved on the fly for future use. The data export feature allows for exportation of data to Microsoft Excel with a single click. This feature can be used to access all the reporting and chart creation tools offered by this Office product.

The call archiving feature allows for easy movement of older calls to the calls archive using the Clear Focus Call Centre-Server module. This product supports version independence using ClickOnce and .Net 2.0 technologies for easy deployment on any Windows version. Additionally, the product is network deployable, which is a perfect solution for several users who need to take calls at the same time.

Overall, Clear Focus Call Centre is a highly efficient and customisable software product that simplifies call centre operations.