DataTrack System is affordable web-based software designed for managing call centers, customer support centers, help desks, IT departments, and software development teams. It streamlines service and support management for businesses.
This software review is about DataTrack System, an innovative, web-enabled service designed to empower businesses of all sizes with a powerful help desk software. The DataTrack System comprises three elements- the Desktop Client, Web Client, and DataTrack Server- that work together to automate most of your existing workflow, improving support management, communication, and collaboration.
With its powerful features, the DataTrack System simplifies how you track, categorize, and prioritize work requests. It offers intuitive tools like rules-based automation, correspondence tracking, email-to-ticket conversion, and an integrated web client that builds powerful connections with employees, customers, vendors, and other business partners.
The system also lets you improve responsiveness and workflow and ensure timeliness with automation and escalation. Other useful features include organizing work requests into hierarchical folders, detailed information about requesters' hardware and software via remote PC auditing, quick access via recently-submitted and overdue items via the dashboard, and generating detailed statistics and reports.
You can also easily find the information you're looking for with comprehensive search functionality and customize your software with user-defined fields. Additionally, the software allows you to automatically route requests, send emails, and modify requests via automation.
DataTrack System also lets you track and support your IT assets with integrated, fully-customizable asset management. It helps ensure license compliance with integrated software license tracking and effortless hardware and software auditing. You can track hardware and software changes through a detailed audit trail and history.
Overall, DataTrack System is an excellent help desk software that offers many powerful features to empower your business. It is a must-have tool for help desks, call centers, software development teams, and IT departments to streamline their support management and communication.
With its powerful features, the DataTrack System simplifies how you track, categorize, and prioritize work requests. It offers intuitive tools like rules-based automation, correspondence tracking, email-to-ticket conversion, and an integrated web client that builds powerful connections with employees, customers, vendors, and other business partners.
The system also lets you improve responsiveness and workflow and ensure timeliness with automation and escalation. Other useful features include organizing work requests into hierarchical folders, detailed information about requesters' hardware and software via remote PC auditing, quick access via recently-submitted and overdue items via the dashboard, and generating detailed statistics and reports.
You can also easily find the information you're looking for with comprehensive search functionality and customize your software with user-defined fields. Additionally, the software allows you to automatically route requests, send emails, and modify requests via automation.
DataTrack System also lets you track and support your IT assets with integrated, fully-customizable asset management. It helps ensure license compliance with integrated software license tracking and effortless hardware and software auditing. You can track hardware and software changes through a detailed audit trail and history.
Overall, DataTrack System is an excellent help desk software that offers many powerful features to empower your business. It is a must-have tool for help desks, call centers, software development teams, and IT departments to streamline their support management and communication.
What's New
Version 3.5.9800.0: N/A
Version 3.5.8409.2: N/A
Version 3.5.8256.7: N/A
Version 3.5.8117.2: N/A
Version 3.5.8019.4: N/A
Version 3.5.8010.8: N/A
Version 3.5.7999.1: N/A
Version 3.5.7997.9: N/A