FREEWARE CentreDesk Corporate

CentreDesk Corporate is a multi-user help desk solution that is available for free. It is part of the CentreDesk Help Desk group, which offers affordable and user-friendly software for businesses. The software is designed to provide fast and easy call logging, along with call tracking that allows users to view the full history of all actions taken.

One of the most useful features of CentreDesk Corporate is its ability to assign logs to technicians quickly and easily. It also includes time tracking, which automatically calculates holidays and working days. Logs that are awaiting a reply for quotations, are in the workshop, or awaiting parts are automatically set to On Hold.

Security is a top priority, and CentreDesk Corporate ensures that only logs assigned to individual technicians can be viewed by them. This makes for a more efficient and streamlined workflow. Customers are kept informed of the progress of reported faults, with emails being sent to confirm the issue has been logged and the details of the log completion.

The software also offers automated labour charges for quotations and invoices, saving users the hassle of remembering different rates for each client and category. Additionally, it features a fully functional Parts inventory.

CentreDesk Corporate is an excellent tool for maintaining good relationships with your customers. The software provides the support and attention to detail needed to prevent logs from falling between the cracks. Overall, CentreDesk Corporate is a powerful, easy-to-use help desk solution that can benefit any business.