Freeware HelpDesk CentreDesk Group

CentreDesk is a superb freeware multi-user help desk solution that offers an affordable and easy to use experience. It is one of the four CentreDesk Help Desk group and comes packed with core elements to make your customer support initiatives a smooth sail.

Managing calls is hassle-free with fast and easy call logging and easy call tracking, where you can track the full history of all actions taken. You can easily assign logs to technicians and benefit from time tracking, which calculates holidays and working days, and even flags to indicate the current status and duration.

Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold", allowing for better prioritization of tasks. Security ensures that only logs assigned to individual technicians can be viewed by them, providing a secure environment. The workflow is flexible, catering to the unique needs of your business.

Further, your customers are well informed as to the progress of reported faults, with emails being sent to confirm that the issue has been logged and the details therein, also for quotations, approved or rejected, invoicing (including a cancellation fee option) and a Batch Email facility, invoice summary, and log completion.

Contract labour charges are automated for quotations and invoices, freeing you from the burden of remembering the different rates for each client and category. CentreDesk even comprises a fully functional parts inventory, making your customer support initiatives a breeze.

In conclusion, CentreDesk is the perfect tool to maintain good relations with your customers, providing the support and attention to detail necessary to prevent logs from falling between the cracks.