IRM is a software that helps manage hardware inventory and work requests. It streamlines the process of tracking and requesting hardware, enabling organizations to easily maintain their IT infrastructure.
The Information Resource Manager project is a comprehensive software solution designed for IT departments and HelpDesks to manage computer assets and troubleshoot issues efficiently. The web-based system offers a trouble ticket system, FAQ system, and a Knowledgebase, all woven into a seamless web application.
One of the key features of the Information Resource Manager is its detailed tracking of computers that can be searched by all fields. The system also offers software tracking, trouble ticket system with priorities, tracking history, and follow-ups, along with anonymous web submission. The software is scalable to thousands of records while providing SNMP browse support and network mapping by network devices and ports/wires. The software offers full e-mail notification and report generation tools for users.
In the latest 1.6 Beta 3 Development Release of the Information Resource Manager, users can benefit from several feature enhancements and bug fixes. For instance, a config value will no longer be printed, and bugs #6, #23, and #25 have been fixed. The release also strips tags in messages for email and carries on processing if $DEV is unreadable. The software now provides better initial setup and informs users of the action that needs to be taken with the database.ini file. Users can choose to make requests on software capability optional and configurable in IRM Setup. Furthermore, patches from Jerry Amundson have been applied, including the fix for bug #42.
Overall, the Information Resource Manager is a robust software solution that offers convenient IT asset management and a trouble ticket system, making it an excellent choice for IT departments and HelpDesks.
One of the key features of the Information Resource Manager is its detailed tracking of computers that can be searched by all fields. The system also offers software tracking, trouble ticket system with priorities, tracking history, and follow-ups, along with anonymous web submission. The software is scalable to thousands of records while providing SNMP browse support and network mapping by network devices and ports/wires. The software offers full e-mail notification and report generation tools for users.
In the latest 1.6 Beta 3 Development Release of the Information Resource Manager, users can benefit from several feature enhancements and bug fixes. For instance, a config value will no longer be printed, and bugs #6, #23, and #25 have been fixed. The release also strips tags in messages for email and carries on processing if $DEV is unreadable. The software now provides better initial setup and informs users of the action that needs to be taken with the database.ini file. Users can choose to make requests on software capability optional and configurable in IRM Setup. Furthermore, patches from Jerry Amundson have been applied, including the fix for bug #42.
Overall, the Information Resource Manager is a robust software solution that offers convenient IT asset management and a trouble ticket system, making it an excellent choice for IT departments and HelpDesks.
What's New
Version 1.5.7 / 1.6 Beta 3: N/A