The ITSM toolkit offers IT professionals a set of proven deliverables, including ITIL-based tools, support materials, templates, and guidance. It helps fine-tune any ITIL focused organization.
The ITSM Toolkit is a comprehensive software suite designed to provide IT professionals with a set of robust, tactical deliverables that are proven to work. Based on the ITIL framework, this suite of tools includes a wide array of support materials, templates, and guidance that can help to initiate, accelerate, and fine-tune an ITIL-focused organization.
Some of the specific guidance provided by this software includes a Service Level Agreement (SLA) Template, an Operational Level Agreement (OLA) Template, an IT Service Catalog Template, an IT Service Narrative Template, and overviews of the ITSM Service Delivery and Support Process. Additionally, the Integrated ITSM Framework (CobiT, COSO, ITIL & ISO) is included, as is an ITIL Process Charter Template, a Process Maturity Advanced Self-Assessment Workbook, and a Roles & Responsibilities (ARCI) Template.
All of the templates included in this software contain specific examples and guidelines for accelerated deployment. Furthermore, the software also provides specific guidance for implementation, such as base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goals and objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations, and more.
In summary, the ITSM Toolkit is a powerful software solution that provides IT professionals with everything they need to implement and refine an ITIL-focused organization. With its comprehensive set of tools and templates, this software is an invaluable asset for anyone looking to improve their IT service management capabilities.
Some of the specific guidance provided by this software includes a Service Level Agreement (SLA) Template, an Operational Level Agreement (OLA) Template, an IT Service Catalog Template, an IT Service Narrative Template, and overviews of the ITSM Service Delivery and Support Process. Additionally, the Integrated ITSM Framework (CobiT, COSO, ITIL & ISO) is included, as is an ITIL Process Charter Template, a Process Maturity Advanced Self-Assessment Workbook, and a Roles & Responsibilities (ARCI) Template.
All of the templates included in this software contain specific examples and guidelines for accelerated deployment. Furthermore, the software also provides specific guidance for implementation, such as base-level service and pricing examples for IT products, process roles and responsibilities within an IT organization, IT process goals and objectives, process improvement milestones, customer and service provider requirements, IT service measurement examples, benefit and risk considerations, and more.
In summary, the ITSM Toolkit is a powerful software solution that provides IT professionals with everything they need to implement and refine an ITIL-focused organization. With its comprehensive set of tools and templates, this software is an invaluable asset for anyone looking to improve their IT service management capabilities.
What's New
Version 2.11: N/A