Jet Service Desk

Jet Service Desk is an efficient and high-speed HelpDesk / Service Desk software that boasts a wide range of workflows to optimize your workflow. These workflows include Request Management, Incident Management, Problem Management, Change Management, Service Asset and Configuration Management, Service-Level Management, and Knowledge Management. With this software, you can easily handle all your service requests and keep track of them with ease.

One of the major benefits of Jet Service Desk is its main module, which corresponds to the classic Windows application. This module is lightweight, taking only 4-9 MB of memory and doesn't require the installation of additional platforms and libraries. The software also includes additional modules and features, such as an Events notifying system, Reporting system based on Fast Report 4, Administrator module, and Jet Service Desk Mail Gate.

The main module includes an integrated notifying system that informs users about various events such as new request registration without a responsible party, new request registration for the current user, adding comments and files to the request of the current user by clients, approach of start/reaction time of the request, and request due date expiration. Notification is done through messages displayed in the Tray-menu, and by clicking the message with the left mouse button, the system will open the current request.

Moreover, the Jet Service Desk's reporting system is based on Fast Report 4 report builder, allowing users to execute, create and modify the report forms with ease. The application transfers the report executing parameters to Fast Report, which then executes the SQL-query included in the report with parameters from the application.

In summary, Jet Service Desk is an excellent HelpDesk / Service Desk software that offers a comprehensive range of workflows and features, including an efficient notifying system, lightweight main module, and robust reporting system. It's an ideal tool for businesses looking for a single software that can handle all their service requests with ease.