LBE Desktop Helpdesk

LBE Helpdesk software is an easy-to-use solution that is sensibly priced to suit all businesses. This powerful helpdesk software is designed to help you manage and control your helpdesk operation without changing the way you work. Many customers have reported that they have looked at helpdesk software that is more than ten times the price of LBE helpdesk but did not provide the same quality service.

You do not require an expensive on-site visit from the company to install LBE Helpdesk, as it is straightforward to set up. Just run the supplied setup and specify the location of your database, and you're all set to start using it. There is no need for extensive training, as customers have reported that LBE Helpdesk was easy to understand, making it simple to use.

LBE Helpdesk is scalable in that it uses the industry-standard databases of Access, Microsoft Sql Server, and Oracle, which means that the same database can be shared by all LBE Helpdesk products. Moreover, LBE Helpdesk comes with many reports, and you can build your reports using any commonly available reporting tools.

LBE Helpdesk software's user interface provides complete control over how data is presented, similar to MS Outlook. You can group records, change fonts/colors, change the format according to conditions you define, and share data views with other members of your team. Text macros save hours of typing. You only have to enter a short word/phrase, and the system will replace it with pre-defined text, which is ideal for standard responses.

Other features of this software include the ability to adapt to your organization's structure, manage support contracts by expiry date and/or number of new jobs, automatic escalation, transfer of jobs between operators, target completion dates, and tracking time/money spent. LBE Helpdesk software is a must-have tool for managing and controlling your helpdesk operation effectively, and it saves you a lot of time and money.