LBE Web Helpdesk

The LBE Web Helpdesk is a web-based help desk software that is designed to be operated via a web browser. It is capable of running on the Internet, an Intranet, or even on a stand-alone machine. This software can be installed on any Microsoft web server and accessed from any machine running a Javascript enabled web browser.

The LBE Web Helpdesk is a powerful helpdesk software that will help you manage and control your helpdesk operation without forcing you to change the way you work. This software is sensibly priced and charges per concurrent user, not individuals. No extensive training is required to use the software, and customers find it very easy to understand and learn how to use it.

The LBE Web Helpdesk is adaptable to your needs and easily configured to reflect the way you work. There is no need for an expensive on-site visit from us to install LBE Web Helpdesk, and it is scalable and can be used with the supplied Access database, Microsoft SQL Server or Oracle.

This helpdesk software is supplied with many reports, and if you need further reports, you can build your own reports using many of the commonly available reporting tools. The LBE Web Helpdesk integrates with our other Helpdesk Systems such as the LBE Desktop Helpdesk and can share the same database.

Features of the LBE Web Helpdesk include operator and end-user access, automatic escalation, email notification, full audit trail, system privileges, and the ability to manage support contracts. Overall, this software is simple to use, adaptable, and powerful, making it a great choice for managing your helpdesk operation.