Optimize your call center staff efficiently with automated software. Easily import data from call center applications or Excel and receive a 1-click staff optimization report. Convert call volumes into the optimum number of operators and stop wasting time and money on scheduling.
If you're looking to optimize your call center staffing levels without wasting time and money, look no further than Lokad Call Center Calculator. Too much or too little staff can negatively impact your bottom line, so finding the right balance is key. With Lokad, you can easily import data from call center applications or Excel and receive an easy 1-click staff optimization report.
Using the Erlang C formula, you can quickly convert call volumes into optimal numbers of operators. Plus, you can manually adjust staff levels when you know certain events will impact call center activity. Best of all, you don't need any statistical or mathematical knowledge - Lokad provides forecasting as a service.
Forecasts are performed on Lokad servers, so there's no need to worry about monitoring or improving forecasting models yourself. With Lokad Call Center Calculator, you can bring your call center to full capacity while maintaining desired service levels, ultimately improving profitability.
Using the Erlang C formula, you can quickly convert call volumes into optimal numbers of operators. Plus, you can manually adjust staff levels when you know certain events will impact call center activity. Best of all, you don't need any statistical or mathematical knowledge - Lokad provides forecasting as a service.
Forecasts are performed on Lokad servers, so there's no need to worry about monitoring or improving forecasting models yourself. With Lokad Call Center Calculator, you can bring your call center to full capacity while maintaining desired service levels, ultimately improving profitability.
What's New
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