OpenTT is a fault reporting and support request system that streamlines the management of customer inquiries in a collaborative and automated manner.
OpenTT is a powerful software that addresses various needs of businesses. It specifically functions as a trouble ticketing and request management engine that manages structured information. It also functions as an efficient graphical reporting tool, which keeps everything under control.
One of the best features of OpenTT is its trouble ticketing capabilities. Uses can open calls via web, email, and even telephone through an operator. It also enables users to manage multiple request queues, priorities, alarms, ready-made replies, and more. Resource accounting and multilingual support are included as well. This feature is based on OTRS, making it efficient and reliable.
Another notable feature of OpenTT is its frequently asked question (FAQ) management tool, which is based on phpMyFAQ. It categorizes subjects into sub-categories, enables free text search, and manages user feedback.
For businesses that require data reporting, OpenTT's graphical reporting is a robust and sophisticated tool that provides in-depth analysis. Users can enjoy trend graphics, dashboards with real-time indicators, and other helpful functionalities. This feature is based on Cewolf, one of the reliable data visualization frameworks available.
OpenTT's latest release provides significant enhancements to its already outstanding features. Chart enhancements included an object filter, data download in CSV, and a reset properties button. The dashboard was also improved with an object filter and configurable meter size. Database connection optimizations were made, and a bug related to chart calendars was fixed.
Overall, OpenTT is a reliable and efficient software that satisfies different business needs. Its sophisticated features make it an excellent software for businesses that require ticketing, FAQ management, and extensive data reporting.
One of the best features of OpenTT is its trouble ticketing capabilities. Uses can open calls via web, email, and even telephone through an operator. It also enables users to manage multiple request queues, priorities, alarms, ready-made replies, and more. Resource accounting and multilingual support are included as well. This feature is based on OTRS, making it efficient and reliable.
Another notable feature of OpenTT is its frequently asked question (FAQ) management tool, which is based on phpMyFAQ. It categorizes subjects into sub-categories, enables free text search, and manages user feedback.
For businesses that require data reporting, OpenTT's graphical reporting is a robust and sophisticated tool that provides in-depth analysis. Users can enjoy trend graphics, dashboards with real-time indicators, and other helpful functionalities. This feature is based on Cewolf, one of the reliable data visualization frameworks available.
OpenTT's latest release provides significant enhancements to its already outstanding features. Chart enhancements included an object filter, data download in CSV, and a reset properties button. The dashboard was also improved with an object filter and configurable meter size. Database connection optimizations were made, and a bug related to chart calendars was fixed.
Overall, OpenTT is a reliable and efficient software that satisfies different business needs. Its sophisticated features make it an excellent software for businesses that require ticketing, FAQ management, and extensive data reporting.
What's New
Version 1.2.5: N/A