PHD Help Desk

PHD Help Desk is a software designed to support help desk registry and follow-up tasks effectively. It helps in the classification of incidents into two levels, namely type and subtype, that is important for incident management. Its primary features include maintaining the state of the incident, along with a detailed description, ticket assignment and priority, and a comprehensive historical registry.

One of the best features of PHD Help Desk is its inbuilt audit functionality that ensures complete traceability of incidents. Additionally, it offers information in consultation format, which allows users to create reports or export the information for further processing in a database or spreadsheet.

Overall, PHD Help Desk is an excellent software for organizations that need to manage and track help desk incidents effectively. With its user-friendly interface, it makes it easy for users to classify, prioritize, and manage help desk issues using a single platform. Moreover, its comprehensive audit and reporting functionalities provide greater transparency and visibility surrounding help desk incidents.