Self Service Reset Password Management is a software solution that enables users to reset their Active Directory passwords themselves, thereby reducing the dependency on helpdesk and administrators for password reset assistance.
SSRPM is a lifesaver for IT staff, who are often overwhelmed with password reset requests that make up a substantial part of all helpdesk calls. If an organization experiences higher call volumes, it risks leaving other important tasks unattended. Password requests peaks also tend to happen on Monday mornings and during holidays. Additionally, the password complexity rules and reduced time for password reset contribute significantly to the increased volume of password requests.
End-users can reset their own passwords with SSRPM, reducing the need for helpdesk intervention, and mitigating both user downtime and the number of calls made to the helpdesk. While few organizations have a strong policy in place for lodging and servicing password reset requests, SSRPM offers end-users a secure, easy-to-use interface. The administrators manage the validation process, specify the validation questions, and determine the number of correctly answered questions needed to allow password reset. This virtually eliminates any possible errors in the reset password process, which can lead to unauthorized access.
Self Service Reset Password Management operates on the principle that an end-user can independently reset their password without involving the helpdesk by answering a series of challenge questions. This approach significantly reduces the need for helpdesk intervention, empowering end-users and freeing up IT resources.
End-users can reset their own passwords with SSRPM, reducing the need for helpdesk intervention, and mitigating both user downtime and the number of calls made to the helpdesk. While few organizations have a strong policy in place for lodging and servicing password reset requests, SSRPM offers end-users a secure, easy-to-use interface. The administrators manage the validation process, specify the validation questions, and determine the number of correctly answered questions needed to allow password reset. This virtually eliminates any possible errors in the reset password process, which can lead to unauthorized access.
Self Service Reset Password Management operates on the principle that an end-user can independently reset their password without involving the helpdesk by answering a series of challenge questions. This approach significantly reduces the need for helpdesk intervention, empowering end-users and freeing up IT resources.
What's New
Version 4.04: N/A
Version 3.2: N/A