Service Management is advanced management software designed for service centers. It handles the complete process of repairing and tuning equipment, from intake to shipping the fixed product back to the customer.
Service Management is a cutting-edge software designed specifically for service centers and workshops. It offers a comprehensive solution that covers the entire life cycle of repairing and tuning equipment, right from the time of equipment reception to the shipping of the repaired equipment back to the customer. Along with its management capabilities, it also provides profit and statistical analysis reports on different types of work activities.
The software comes with an intuitive interface that is designed to suit the terminologies commonly used in the service industry. It allows for the easy management of equipment, defects, and repair estimates. The process begins with receiving the equipment from the client, followed by estimating the defects and repair costs, customer approval, dry-out (if needed), repairing (in-house or subcontracted), quality control, and shipping back to the customer.
Each equipment is accounted for by its model, model group, manufacturer, and serial number. It can also have one or more accessories that are available for repair. Repair pricing is automatically calculated through rates assigned to each model and accessory depending on the defects found.
One of the standout features of Service Management is its robust reporting section, which covers various aspects of financial, work-related, and summary reports. These reports can be customized according to the needs of the clients. The software also includes strong security features that allow proper user assignment to groups, thereby restricting access to specific features of the application. Additionally, the software is fully language-customizable, enabling translation in the user's native language.
Service Management is built with Microsoft Visual Basic 6.0, Microsoft SQL Server 7.0 (works under SQL 2000), and COM+. It is fully customizable for customer needs, allowing for adjustments to be made by the customer themselves. For more complex changes, the software can be modified according to specific specifications. Currently, Service Management is being used successfully by many service centers.
The software comes with an intuitive interface that is designed to suit the terminologies commonly used in the service industry. It allows for the easy management of equipment, defects, and repair estimates. The process begins with receiving the equipment from the client, followed by estimating the defects and repair costs, customer approval, dry-out (if needed), repairing (in-house or subcontracted), quality control, and shipping back to the customer.
Each equipment is accounted for by its model, model group, manufacturer, and serial number. It can also have one or more accessories that are available for repair. Repair pricing is automatically calculated through rates assigned to each model and accessory depending on the defects found.
One of the standout features of Service Management is its robust reporting section, which covers various aspects of financial, work-related, and summary reports. These reports can be customized according to the needs of the clients. The software also includes strong security features that allow proper user assignment to groups, thereby restricting access to specific features of the application. Additionally, the software is fully language-customizable, enabling translation in the user's native language.
Service Management is built with Microsoft Visual Basic 6.0, Microsoft SQL Server 7.0 (works under SQL 2000), and COM+. It is fully customizable for customer needs, allowing for adjustments to be made by the customer themselves. For more complex changes, the software can be modified according to specific specifications. Currently, Service Management is being used successfully by many service centers.
What's New
Version 2.3: N/A