Kayako SupportSuite and eSupport software allow users to automatically receive new tickets.
If you're a Mac user looking for a way to stay on top of your support tickets, look no further than TicketAlert. This native Mac application can be installed quickly and easily, and once set up, you'll be notified of new tickets received in your Kayako SupportSuite and eSupport.
One of the best features of TicketAlert is the new icon that appears on the right-hand side of your menubar. This icon serves as a constant reminder that new support tickets have arrived, enabling you to address them quickly and efficiently.
However, it's important to keep in mind that TicketAlert isn't a full Mac client for Kayako SupportSuite and eSupport. While it provides quick ticket notifications and easy access to your helpdesk system, it doesn't offer the full range of features available with the full client.
To set up TicketAlert, you'll need to enter your settings manually. Once this is done, TicketAlert will connect with your helpdesk each time you start the application or click the synchronize button. From there, you'll receive regular notifications about new tickets and replies, making it easy to stay on top of your support queue.
Overall, TicketAlert is a great choice for Mac users who want to stay up-to-date on their support tickets. With its clean and simple interface, easy setup, and reliable notifications, it's a must-have tool for anyone who relies on Kayako SupportSuite and eSupport.
One of the best features of TicketAlert is the new icon that appears on the right-hand side of your menubar. This icon serves as a constant reminder that new support tickets have arrived, enabling you to address them quickly and efficiently.
However, it's important to keep in mind that TicketAlert isn't a full Mac client for Kayako SupportSuite and eSupport. While it provides quick ticket notifications and easy access to your helpdesk system, it doesn't offer the full range of features available with the full client.
To set up TicketAlert, you'll need to enter your settings manually. Once this is done, TicketAlert will connect with your helpdesk each time you start the application or click the synchronize button. From there, you'll receive regular notifications about new tickets and replies, making it easy to stay on top of your support queue.
Overall, TicketAlert is a great choice for Mac users who want to stay up-to-date on their support tickets. With its clean and simple interface, easy setup, and reliable notifications, it's a must-have tool for anyone who relies on Kayako SupportSuite and eSupport.
What's New
Version 1.5: N/A