This Windows Help Desk software facilitates multi-user technical support management through work order management, equipment inventory, scheduling, reporting, network auditing, and a web interface for enhanced accessibility.
The TSC2 Help Desk application is a multi-user Windows software that is specifically designed to cater to the technical support department's needs. It features an integrated suite of tools that provides complete management of a technical support department. With its work order management, equipment inventory, scheduling, reporting, network auditing, and web interface, it guarantees an effortless technical support management experience.
The work order management system handles all work requests and support issues, from computer errors and user-requested enhancements to hardware and network upgrades. This system also includes separate problem and resolution fields, making it easier to follow up on every work order. Technicians can easily attach screenshots, files, or documents to any work order, assign it to a specific technician, and assign due dates. Moreover, the system automatically sends an email notification regarding the status of each work order.
The equipment information system ensures easy maintenance and management of your inventory for tax, maintenance, security, and insurance purposes. The users can record the make, model, purchase date, purchase order number, price, vendor, and warranty information for all of their hardware. Additionally, the system allows users to track the operating system, memory, drive information, and IP address for computer equipment.
The system also includes comprehensive searching, browsing, and reporting facilities that allow users to view complete equipment work history or track down a particular machine. The scheduler feature lets users create a shared calendar, schedule repairs, network upgrades, and staff meetings. The application even sends automatic email notifications of scheduled events. With more than 80 pre-defined reports and charts, users can keep themselves fully updated in terms of work order status and inventory.
The TSC2 Help Desk application also features a web interface module that enables users to view and submit work requests over the internet or intranet. Additionally, the network audit utility makes it easier to compile and import workstation information. Overall, the TSC2 Help Desk application is the perfect solution for those who want to manage their technical support department in a more streamlined and efficient manner.
The work order management system handles all work requests and support issues, from computer errors and user-requested enhancements to hardware and network upgrades. This system also includes separate problem and resolution fields, making it easier to follow up on every work order. Technicians can easily attach screenshots, files, or documents to any work order, assign it to a specific technician, and assign due dates. Moreover, the system automatically sends an email notification regarding the status of each work order.
The equipment information system ensures easy maintenance and management of your inventory for tax, maintenance, security, and insurance purposes. The users can record the make, model, purchase date, purchase order number, price, vendor, and warranty information for all of their hardware. Additionally, the system allows users to track the operating system, memory, drive information, and IP address for computer equipment.
The system also includes comprehensive searching, browsing, and reporting facilities that allow users to view complete equipment work history or track down a particular machine. The scheduler feature lets users create a shared calendar, schedule repairs, network upgrades, and staff meetings. The application even sends automatic email notifications of scheduled events. With more than 80 pre-defined reports and charts, users can keep themselves fully updated in terms of work order status and inventory.
The TSC2 Help Desk application also features a web interface module that enables users to view and submit work requests over the internet or intranet. Additionally, the network audit utility makes it easier to compile and import workstation information. Overall, the TSC2 Help Desk application is the perfect solution for those who want to manage their technical support department in a more streamlined and efficient manner.
What's New
Version 4.1: Enhanced work order layout, email notifications, reporting and filtering.