A software that allows users to submit and manage ticket requests for various purposes. It provides an efficient way to track and resolve tickets, ensuring timely and effective communication between users and support teams.
OTRS is a powerful Ticket Request System that is well-known for its ability to manage customer telephone calls and emails. It is designed specifically to help departments such as support, sales, pre-sales, billing, IT, and helpdesk react promptly and efficiently to inbound inquiries.
The TurnKey OTRS Live CD appliance comes with all the standard features found in TurnKey Core. Additionally, it also comes with SSL support, which means you can start using it right out of the box. It also has a TurnKey web control panel to make your life even more comfortable.
Postfix MTA is another feature of the TurnKey OTRS Live CD appliance that allows the sending of email such as password recovery. It is bound to localhost, which ensures maximum security while using it. To further enhance security, all secrets are regenerated during installation or first boot.
Webmin modules for configuring Apache2, MySQL, Postfix, and Procmail are also included, making the TurnKey OTRS Live CD appliance truly powerful. Customer registration requires valid networking configurations, which ensures that your customers' data is secure.
Default credentials include a username root and no password for Webmin, Webshell, SSH, and MySQL. Users will set a password during installation. To access OTRS, use the username admin and password turnkey.
Overall, the TurnKey OTRS Live CD appliance is an impressive software with an easy-to-use interface and powerful features that make it perfect for managing customer inquiries. With its various features that have been designed and built with security in mind, you can rest easy knowing that your customer data is always safe and secure.
The TurnKey OTRS Live CD appliance comes with all the standard features found in TurnKey Core. Additionally, it also comes with SSL support, which means you can start using it right out of the box. It also has a TurnKey web control panel to make your life even more comfortable.
Postfix MTA is another feature of the TurnKey OTRS Live CD appliance that allows the sending of email such as password recovery. It is bound to localhost, which ensures maximum security while using it. To further enhance security, all secrets are regenerated during installation or first boot.
Webmin modules for configuring Apache2, MySQL, Postfix, and Procmail are also included, making the TurnKey OTRS Live CD appliance truly powerful. Customer registration requires valid networking configurations, which ensures that your customers' data is secure.
Default credentials include a username root and no password for Webmin, Webshell, SSH, and MySQL. Users will set a password during installation. To access OTRS, use the username admin and password turnkey.
Overall, the TurnKey OTRS Live CD appliance is an impressive software with an easy-to-use interface and powerful features that make it perfect for managing customer inquiries. With its various features that have been designed and built with security in mind, you can rest easy knowing that your customer data is always safe and secure.
What's New
Version 2009.10-hardy-x86: N/A