A web-based live support system that offers hosting services to enhance online sales. The software boasts a sleek GUI design and a full range of functions. The flash-based chat client allows customers to connect with live agents on their own, and a video chat option is available for staff. The service is highly cost-effective for businesses.
123 Live Help is a web-based live support software that provides both professional hosting service and chat software. It offers free installation and integration service for both solutions, making it convenient for e-business websites to provide online instant help to visitors and convert potential customers to buyers.
This software supports from 1 to unlimited seats of operators, making it an ideal solution for businesses of any sizes. Additionally, it is implemented with Java server and Flash client, making it secure, fast, flexible, and cost-effective.
Moreover, 123 Live Help Version 5.1 offers queue notifications, real-time video chat and text chat, customizable skins and free integration, and statistical analysis features. With data statistics on traffic source and detailed data statistics on visitors, customers, and operator performance, this software helps businesses sharpen their marketing.
Live Help can store visitors' chat history, contact information, and footprint in the operator's server, helping to identify each visitor once they log in again. Operators can also monitor every visitor in real-time, including their IP address, country, viewed webpage, browser, OS, live keywords, and referrings. Additionally, operators could track each visitor's navigation history, such as their footprints on the website and the time spent on each page.
123 Live Help offers marketing features that allow businesses to modify ads to show their products and customize the client interface and a neat GUI as default skin for a completely branded user experience. Furthermore, customers can rate the performance of operators after chatting, helping to improve customer service.
Finally, the software provides administration management features that give admins complete control over their operators, including self-generating scripts and statistics analysis viewing. Overall, 123 Live Help is an outstanding software that can help businesses improve their online customer support and convert visitors into paying customers.
This software supports from 1 to unlimited seats of operators, making it an ideal solution for businesses of any sizes. Additionally, it is implemented with Java server and Flash client, making it secure, fast, flexible, and cost-effective.
Moreover, 123 Live Help Version 5.1 offers queue notifications, real-time video chat and text chat, customizable skins and free integration, and statistical analysis features. With data statistics on traffic source and detailed data statistics on visitors, customers, and operator performance, this software helps businesses sharpen their marketing.
Live Help can store visitors' chat history, contact information, and footprint in the operator's server, helping to identify each visitor once they log in again. Operators can also monitor every visitor in real-time, including their IP address, country, viewed webpage, browser, OS, live keywords, and referrings. Additionally, operators could track each visitor's navigation history, such as their footprints on the website and the time spent on each page.
123 Live Help offers marketing features that allow businesses to modify ads to show their products and customize the client interface and a neat GUI as default skin for a completely branded user experience. Furthermore, customers can rate the performance of operators after chatting, helping to improve customer service.
Finally, the software provides administration management features that give admins complete control over their operators, including self-generating scripts and statistics analysis viewing. Overall, 123 Live Help is an outstanding software that can help businesses improve their online customer support and convert visitors into paying customers.
What's New
Version 5.2: SkypeIn Service is Added to the Live Chat Support Software.
Version 5.1: Queue Notifications is added to the customer-end.
Version 5.0: Spell Checker Added in Live Support Operator Panel; All-around Reports Generated for Statistics Analysis; Enhanced Free Integration; Improved User Experience & UI Design, etc.