This web-based help desk software offers an essential and user-friendly support platform for small businesses and enterprises. It enhances productivity and lowers expenses, resulting in reduced costs. A free 14-day trial is available.
This software comes with a variety of features, including a web self-service knowledge base, a trouble ticket system, account management capabilities, and full MS Outlook integration. These features make it easier than ever to manage your customer support and provide the level of service that your staff and customers have come to expect in the new economy.
The software is completely web-based, which means you don't need to worry about installing anything on your computers. Simply log in through your web browser and you'll have access to all of the features you need to manage your support inquiries effectively.
If you're interested in trying out this software for yourself, you can download a free 14-day trial today. Give it a try and see how it can help you manage your support inquiries more efficiently and effectively than ever before.
Version 5.9.337: N/A
Version 5.9.69:
New in V5.9
1) Escalation email notification
Escalation emails are sent to the Manager, Request Originator & Assigned Technicians.
Note: All email notifications (incl. Email Templates, Recipients & Events) can be easily modified using the powerful customization feature.
2) Requests lodged via email now support attachments
Requests lodged via email can now have an attachment.
3) Requests can be updated via email
Requests can be acted on, modified & closed simply via email (eg: You may want to add a comment or change the status of a request).
4) New maintenance tab in System > Configuration
The new maintenance panel introduces 2 new functions:
a) Empty Database Button.
All KB articles, requests, message board entries & resources will be deleted.
b) Process Event Queue button.
The event queue can now be much more easily be managed.
5) New URL tab in System > Configuration
For better implementation of Auscomp IT Commander into your existing Intranet or Website, simple login and knowledge base panels have been provided.
6) Requested & Assigned linked in Request QuickView
Requested & Assigned is now a linked for one click information lookup.
7) Email logins are no longer case sensitive
8) Quick search in Asset list
A quick search function has been added to assist with asset management.
Version 5.9.43:
New in V5.9
1) Escalation email notification
Escalation emails are sent to the Manager, Request Originator & Assigned Technicians.
Note: All email notifications (incl. Email Templates, Recipients & Events) can be easily modified using the powerful customization feature.
2) Requests lodged via email now support attachments
Requests lodged via email can now have an attachment.
3) Requests can be updated via email
Requests can be acted on, modified & closed simply via email (eg: You may want to add a comment or change the status of a request).
4) New maintenance tab in System > Configuration
The new maintenance panel introduces 2 new functions:
a) Empty Database Button.
All KB articles, requests, message board entries & resources will be deleted.
b) Process Event Queue button.
The event queue can now be much more easily be managed.
5) New URL tab in System > Configuration
For better implementation of Auscomp IT Commander into your existing Intranet or Website, simple login and knowledge base panels have been provided.
6) Requested & Assigned linked in Request QuickView
Requested & Assigned is now a linked for one click information lookup.
7) Email logins are no longer case sensitive
8) Quick search in Asset list
A quick search function has been added to assist with asset management.
Version 5.8.99: New Active Directory User Import Wizard.
Version 5.8.71: New Active Directory User Import Wizard.
Version 5.5.42:
Custom fields for reuquests and knowledge base.
12 new themes. With the click of a button change the look & feel to best match your company's website or intranet.
Version 5.0.93: N/A
Version 5.0.87: N/A