This software simplifies the management of tasks commonly handled by IT support groups. It streamlines tracking and organization for improved efficiency.
Cowtacular is an efficient software that IT support groups can use to manage their activities. This system is designed with simplicity and ease of use in mind to allow users to devote more time to customer support. It is ideal for small IT groups that manage a maximum of 1000 devices.
Upon login, users are presented with a dashboard view that provides all the relevant details about the system. The system can be configured to create tickets automatically when devices' hardware is changed, whether as a result of an audit or a new software application installation.
The ticketing system is designed to solve common support issues, including determining user needs, tracking technicians' time, and identifying previous problem management. The system alerts users and related technicians when tickets are added, updated, and closed through email notifications. Additionally, users can add comments and information to the tickets themselves, view ticket progress, and monitor comments.
The inventory section of the software provides a way of tracking devices on the network, such as identifying which computers have software applications installed and their MAC addresses. This section can be used to search, update, and delete devices. Users can customize fields to store additional data that suits their organization's needs.
Cowtacular's licensing system is a reliable tracking tool that allows users to manage their purchased licenses, even with multiple types of software. Users can attach a scanned image or PDF file to licenses as proof for future reference. Additionally, the system provides users with a comprehensive view of which software is not in compliance.
The administration system is user-friendly, with a simple concept of groups for the management of tickets, devices, and licenses. Ticket categories allow users to quickly determine which technician(s) is responsible for a specific issue. Additionally, all emails sent through the system are customizable to fit individual needs. Overall, Cowtacular is an excellent solution for organizations that require simplified IT management.
Upon login, users are presented with a dashboard view that provides all the relevant details about the system. The system can be configured to create tickets automatically when devices' hardware is changed, whether as a result of an audit or a new software application installation.
The ticketing system is designed to solve common support issues, including determining user needs, tracking technicians' time, and identifying previous problem management. The system alerts users and related technicians when tickets are added, updated, and closed through email notifications. Additionally, users can add comments and information to the tickets themselves, view ticket progress, and monitor comments.
The inventory section of the software provides a way of tracking devices on the network, such as identifying which computers have software applications installed and their MAC addresses. This section can be used to search, update, and delete devices. Users can customize fields to store additional data that suits their organization's needs.
Cowtacular's licensing system is a reliable tracking tool that allows users to manage their purchased licenses, even with multiple types of software. Users can attach a scanned image or PDF file to licenses as proof for future reference. Additionally, the system provides users with a comprehensive view of which software is not in compliance.
The administration system is user-friendly, with a simple concept of groups for the management of tickets, devices, and licenses. Ticket categories allow users to quickly determine which technician(s) is responsible for a specific issue. Additionally, all emails sent through the system are customizable to fit individual needs. Overall, Cowtacular is an excellent solution for organizations that require simplified IT management.
What's New
Version 0.45: N/A