The direct Telephony solution is a CTI software that helps businesses improve their communication system by integrating their phone system with their computer systems. This software enables users to enhance their call handling, monitoring, and reporting capabilities, resulting in better customer service and increased productivity.
"Direct" is a highly useful software for Mac OS X that allows you to control your phone directly from your computer. With Mac OS X not having its own telephone dialer to support PBX systems, direct has been developed to enable dialing out of an address book. The software is enhanced with some remarkable features for ease of use, making it a great CTI solution for Mac OS X, automating telephone handling. The link between Mac and telephone system is established through ilink TeamCall.
Dialing is made easier with Direct as the caller's identity is displayed on the screen, and incoming calls can be managed by executing preset activities. Direct also provides an adaptive search function that quickly finds telephone numbers, recognizes the most used contact data, and enables you to set up the connection with just a mouse click. Within the network, the status of all other direct users is indicated enabling you to see whether a colleague is currently engaged or free to take a call with just a glance.
Direct is equipped with several great features that make it a valuable tool for any Mac user. With it, you can search in the Mac OS X address book, search in LDAP servers, configure a short dial list, and even display the caller id including a photo of the calling party, if available. Redial is also possible, and there are group functions within the local network. Direct can also be integrated into applications through AppleScript (e.g. FileMaker Pro) and includes ilink TeamCall.
The latest release of Direct supports almost any TAPI-enabled phone system, made possible by ilink TeamCall Express – the new telephony server. Deployments have already been made with phone systems from Panasonic, Ascotel, Ericsson, and Avaya (IP Office). The pop-up window has received a significant overhaul, and incoming calls can now also be signaled using the notification system Growl. The new integrated demo license enables potential buyers to test drive direct before purchasing it.
For the proper functioning of direct, you will need Mac OS X 10.3 or later and ilink TeamCall 3.4.0.8. Overall, with direct, Mac users can have a more seamless telephone handling experience, with an array of useful features to make the experience easier and more efficient.
Dialing is made easier with Direct as the caller's identity is displayed on the screen, and incoming calls can be managed by executing preset activities. Direct also provides an adaptive search function that quickly finds telephone numbers, recognizes the most used contact data, and enables you to set up the connection with just a mouse click. Within the network, the status of all other direct users is indicated enabling you to see whether a colleague is currently engaged or free to take a call with just a glance.
Direct is equipped with several great features that make it a valuable tool for any Mac user. With it, you can search in the Mac OS X address book, search in LDAP servers, configure a short dial list, and even display the caller id including a photo of the calling party, if available. Redial is also possible, and there are group functions within the local network. Direct can also be integrated into applications through AppleScript (e.g. FileMaker Pro) and includes ilink TeamCall.
The latest release of Direct supports almost any TAPI-enabled phone system, made possible by ilink TeamCall Express – the new telephony server. Deployments have already been made with phone systems from Panasonic, Ascotel, Ericsson, and Avaya (IP Office). The pop-up window has received a significant overhaul, and incoming calls can now also be signaled using the notification system Growl. The new integrated demo license enables potential buyers to test drive direct before purchasing it.
For the proper functioning of direct, you will need Mac OS X 10.3 or later and ilink TeamCall 3.4.0.8. Overall, with direct, Mac users can have a more seamless telephone handling experience, with an array of useful features to make the experience easier and more efficient.
What's New
Version 3.2.3: N/A