Green Desktiny is a web-based helpdesk software made for efficient customer support with a professional design.
Looking for a reliable web-based helpdesk software to provide daily customer support? Look no further than Green Desktiny - the professionally-designed solution that will make handling customers’ requests a breeze. And with the release of version 2.3.1, the platform has added even more features and enhancements to make your life easier.
One of the most significant additions to Green Desktiny is the improved ticket browsing functionality. With a variety of filter options available, including quick filter, multi quick reply (featuring predefined replies), flagging, closing, locking, moving to another department, merging tickets, purging attachments and moving to trash, you’ll be able to handle your customers’ tickets like never before. And thanks to the platform’s excellent AJAX capability, all of these actions are available right from the Tickets Browse screen, making the process faster and more efficient than ever before.
Another key highlight of Green Desktiny is the Knowledgebase feature. With the ability to provide keywords that suggest answers to common questions as customers enter their ticket details, this tool can help you solve issues before they even arise. And with the simple CMS, you can easily provide news, headline text and right-hand menu options within the helpdesk, ensuring that your customers always have the information they need at their fingertips.
Finally, Green Desktiny’s staff functionality also got a boost in the latest update. Whether you need to add your own tasks or upload internal news items for other staff members, you’ll find the process intuitive and straightforward, ensuring that everyone in your organization can stay on top of your customers’ needs. So why wait? Try Green Desktiny today and see for yourself why it’s quickly become one of the most respected helpdesk software solutions on the market.
One of the most significant additions to Green Desktiny is the improved ticket browsing functionality. With a variety of filter options available, including quick filter, multi quick reply (featuring predefined replies), flagging, closing, locking, moving to another department, merging tickets, purging attachments and moving to trash, you’ll be able to handle your customers’ tickets like never before. And thanks to the platform’s excellent AJAX capability, all of these actions are available right from the Tickets Browse screen, making the process faster and more efficient than ever before.
Another key highlight of Green Desktiny is the Knowledgebase feature. With the ability to provide keywords that suggest answers to common questions as customers enter their ticket details, this tool can help you solve issues before they even arise. And with the simple CMS, you can easily provide news, headline text and right-hand menu options within the helpdesk, ensuring that your customers always have the information they need at their fingertips.
Finally, Green Desktiny’s staff functionality also got a boost in the latest update. Whether you need to add your own tasks or upload internal news items for other staff members, you’ll find the process intuitive and straightforward, ensuring that everyone in your organization can stay on top of your customers’ needs. So why wait? Try Green Desktiny today and see for yourself why it’s quickly become one of the most respected helpdesk software solutions on the market.
What's New
Version 2.3.1: N/A
Version 2.0: N/A