Help Center Live

The Help Center Live (HCL) software is an exceptional online customer service application that strives to offer the best in class in the current market. The modular construction of this software is crafted to accommodate add-ons that can cater to most any situation or environment. HCL has amassed a vast following due to its speedy performance and robust capabilities. Its current goals revolve around enhancing administration and further improving the module system to bring it to the zenith of live Customer Relationship Management (CRM).

This release is packed with noteworthy features that provide a boost to performance and productivity. One of the unique features is the work around the PHP 5.2.2 bug in the core that solves compatibility issues. Another is the enhancement of timeouts, which solves an issue with initiated chats that weren't working. Furthermore, effective bots were added to the bot killer to offer better protection of the system. This release also addressed several bugs, including SQL issues, an issue with the Portuguese language file, etc.

There were improvements made to the setup module, from fixing stage four setup issues to preventing operators from deleting transcripts. Finally, the Smart template system and the phpmailer class were updated to deliver better results. This release ensures that HCL is the best in the industry and in line with its user's expectations.