This help desk software is designed for small to large companies and is both user-friendly and powerful. It features a multi-user, client/server and internet-enabled database, and can be used for free with an Express edition after the trial period.
This software is a superb call management solution. It offers businesses of any size the ultimate control over their customer service efforts. The software provides a complete customer database, enabling businesses to track and manage customer information with ease.
With multi-user support, businesses can customize their call routing strategies and direct calls to the appropriate person, minimizing wait times and enhancing customer service. The software also comes with automatic call escalation capabilities based on user-defined criteria, ensuring that critical issues are addressed quickly and efficiently.
The central database is where all logged calls are securely stored, ensuring that businesses have access to a comprehensive history of customer interactions. For businesses with remote teams or off-site support, the software is internet-enabled, allowing for easy access to the help desk information from anywhere.
The software is equipped with robust reporting and querying capabilities, giving businesses valuable insights by analyzing the logged data. The integration with email systems means that customer service representatives can quickly email call information to their clients.
Finally, the software has a client/server-enabled database for superior speed and data integrity. It also automatically creates local backups and facilitates recovery in the case of hardware failure. Overall, this software delivers exceptional call management capabilities, making it a must-have for any business serious about providing top-notch customer service.
With multi-user support, businesses can customize their call routing strategies and direct calls to the appropriate person, minimizing wait times and enhancing customer service. The software also comes with automatic call escalation capabilities based on user-defined criteria, ensuring that critical issues are addressed quickly and efficiently.
The central database is where all logged calls are securely stored, ensuring that businesses have access to a comprehensive history of customer interactions. For businesses with remote teams or off-site support, the software is internet-enabled, allowing for easy access to the help desk information from anywhere.
The software is equipped with robust reporting and querying capabilities, giving businesses valuable insights by analyzing the logged data. The integration with email systems means that customer service representatives can quickly email call information to their clients.
Finally, the software has a client/server-enabled database for superior speed and data integrity. It also automatically creates local backups and facilitates recovery in the case of hardware failure. Overall, this software delivers exceptional call management capabilities, making it a must-have for any business serious about providing top-notch customer service.
What's New
Version 110c: N/A