This helpdesk software is user-friendly and affordable. It comes with a two-user license and can be easily configured to suit your workflow. With email notifications and an audit trail, staying up to date on actions is effortless. No extensive training is necessary.
If you're in need of a powerful yet affordable helpdesk software, Help Desk99 should be on your list of options. This software comes with a two-user license, making it suitable for businesses of all sizes. One of the standout features of Help Desk99 is that it can manage and control your helpdesk operation without requiring you to change how you work.
In fact, many customers have praised Help Desk99 for being as good, if not better, than helpdesk software that costs more than ten times its price. Another great thing about this software is that it's easy to set up. You don't need to pay for an expensive on-site visit from the developers to install it. Just run the supplied setup, specify where you want to store your database, and you're ready to get started.
Customers have also given Help Desk99 high marks for being simple to use. There's no need for extensive training, and you'll find the interface easy to navigate. With Help Desk99, you have complete control over how data is presented. You can group records, change fonts and colors, and customize the format of your data based on the specific conditions you define.
Help Desk99 is also a reporting tool in itself, with numerous pre-defined filters that enable you to show only the information you need. You can also create your own custom filters and share data views with other team members. Time-saving features such as text macros are also included, making it easier for you to save hours of typing by entering short phrases that the system will automatically replace with pre-defined text.
Other features of Help Desk99 include the ability to adapt to your organizational structure, manage support contracts by expiration dates or the number of new jobs, and easily track time and money spent. Overall, Help Desk99 is an excellent helpdesk software that's worth considering for your business.
In fact, many customers have praised Help Desk99 for being as good, if not better, than helpdesk software that costs more than ten times its price. Another great thing about this software is that it's easy to set up. You don't need to pay for an expensive on-site visit from the developers to install it. Just run the supplied setup, specify where you want to store your database, and you're ready to get started.
Customers have also given Help Desk99 high marks for being simple to use. There's no need for extensive training, and you'll find the interface easy to navigate. With Help Desk99, you have complete control over how data is presented. You can group records, change fonts and colors, and customize the format of your data based on the specific conditions you define.
Help Desk99 is also a reporting tool in itself, with numerous pre-defined filters that enable you to show only the information you need. You can also create your own custom filters and share data views with other team members. Time-saving features such as text macros are also included, making it easier for you to save hours of typing by entering short phrases that the system will automatically replace with pre-defined text.
Other features of Help Desk99 include the ability to adapt to your organizational structure, manage support contracts by expiration dates or the number of new jobs, and easily track time and money spent. Overall, Help Desk99 is an excellent helpdesk software that's worth considering for your business.
What's New
Version 4.0.165: Bug fixes,new features
Version 4.0.162: Bug fixes,new features