Service Log is a user-friendly workshop help desk software that is designed to track support requests and actions taken by users. It's easy to use, affordable and simple to install for multi-users. The software offers call logging, tracking and comprehensive history of all actions taken.
Service Log is a powerful multi-user help desk application that is affordable, easy to install and simple to use. It comes with a range of core features that make it an effective solution for tracking customer support requests.
One of its key strengths is its fast and easy call logging functionality, which allows you to quickly record customer queries and issues. You can then track the full history of all actions taken, making it easy to review progress and assess performance.
In addition, Service Log makes it easy to assign logs to technicians, ensuring that each member of your team is focused on the tasks that are most relevant to them. All logs are automatically set to a required date of one working day from listing, taking into account holidays and other factors that may impact response times.
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold". This helps to streamline your workflow and ensure that each query is handled efficiently.
Security is also a top priority when using Service Log. Only logs assigned to individual technicians can be viewed by them, providing an extra layer of protection for sensitive customer data.
The solution also includes a range of features designed to keep your customers informed and up-to-date. This includes email notifications for fault logging, quotations (approved or rejected), invoicing, and log completion. There's even a batch email feature, making it easy to send out multiple communications at once.
If you offer SLA contracts, Service Log has got you covered. It automates labour charges for quotations and invoices, eliminating the need to remember different rates for each client and category. Plus, it includes a fully functional parts inventory, ensuring that you always have the components you need on hand.
Ultimately, Service Log is a comprehensive help desk solution that provides the tools you need to deliver exceptional customer support. It helps you maintain good relations with your customers and prevent issues from falling through the cracks.
One of its key strengths is its fast and easy call logging functionality, which allows you to quickly record customer queries and issues. You can then track the full history of all actions taken, making it easy to review progress and assess performance.
In addition, Service Log makes it easy to assign logs to technicians, ensuring that each member of your team is focused on the tasks that are most relevant to them. All logs are automatically set to a required date of one working day from listing, taking into account holidays and other factors that may impact response times.
Logs that are awaiting a reply for quotations, or are in the workshop, or awaiting parts are automatically set to "On Hold". This helps to streamline your workflow and ensure that each query is handled efficiently.
Security is also a top priority when using Service Log. Only logs assigned to individual technicians can be viewed by them, providing an extra layer of protection for sensitive customer data.
The solution also includes a range of features designed to keep your customers informed and up-to-date. This includes email notifications for fault logging, quotations (approved or rejected), invoicing, and log completion. There's even a batch email feature, making it easy to send out multiple communications at once.
If you offer SLA contracts, Service Log has got you covered. It automates labour charges for quotations and invoices, eliminating the need to remember different rates for each client and category. Plus, it includes a fully functional parts inventory, ensuring that you always have the components you need on hand.
Ultimately, Service Log is a comprehensive help desk solution that provides the tools you need to deliver exceptional customer support. It helps you maintain good relations with your customers and prevent issues from falling through the cracks.
What's New
Version 3.1: N/A