HelpDesk CentreDesk Repair

If you're looking for a reliable, multi-user helpdesk repair software, then you might want to give CentreDesk Repair a try. This freeware is part of the CentreDesk Help Desk group, a set of affordable and easy-to-use solutions for businesses.

One of its core features is its fast and easy call logging and call tracking system, which allows you to keep track of every action taken. You can easily assign logs to your technicians and monitor their progress in real-time.

CentreDesk Repair also offers time tracking capabilities, calculating holidays and working days, and flags logs with the current status and duration. For instance, logs that are awaiting quotation, in the workshop, or awaiting parts are automatically set to "On Hold."

Security is also not an issue as the software ensures that only logs assigned to individual technicians can be viewed by them. Plus, it provides flexible workflows to fit your specific needs.

Your customers will also benefit from this software as they are kept informed of the progress of reported faults. You can send emails to confirm that the issue has been logged, along with the details, quotations (approved or rejected), invoicing (including a cancellation fee option), and a batch email facility. The software's invoice summary and log completion capabilities make keeping track of your SLA contract labour charges easy.

The software also features a fully functional Parts inventory, making it easy to manage and restock inventory. Overall, CentreDesk Repair offers the tools that you need to provide the support and attention to detail required to maintain excellent relations with your customers and prevent logs from falling between the cracks.