I'm OnCall allows remote control of a customer's PC from any computer with internet access without pre-installed software. A secure connection is auto-configured between the two PCs, offering seamless control.
I'm OnCall is a fantastic software for help desk management, providing secure and reliable on-demand remote control of your customer's PC across the Internet. Unlike other software solutions, I'm OnCall does not require pre-installed software to be set up. The process is super easy, and you can directly log in to I'm OnCall from any web browser to provide remote support services to your customers.
One of the biggest advantages of I'm OnCall is that it auto-configures a secure connection between your PC and your customer's PC, without the need for port reconfiguration. This feature eliminates the hassle of configuring ports, and you can get started with remote control without any delay. Moreover, there’s no need to pre-install any software to establish a remote desktop session.
I'm OnCall boosts your technical support services, providing you with a unique remote control interface with advanced features such as remote desktop control and an advanced toolbar. With this software solution, you can access your customer's desktop with full authorization and control, just as if you were sitting in front of it. The software also enables you to easily transfer files between PCs for delivering patches or software updates. Additionally, you can reboot the customer's PC with ease, and the software will automatically reconnect to the remote session for smooth operations.
To top it off, all customer incidents and transactions can be tracked and monitored in real-time through I'm OnCall's History. This feature ensures better monitoring and evaluation of ROI, providing you with accurate information on customer issues that you can leverage for better service delivery.
Overall, I'm OnCall is an innovative, secure and reliable online help desk management solution that provides unique features for the top-notch operations of your technical support service. The software is easy to install, set up, and provides a unique user experience for better service delivery that boosts customer satisfaction.
One of the biggest advantages of I'm OnCall is that it auto-configures a secure connection between your PC and your customer's PC, without the need for port reconfiguration. This feature eliminates the hassle of configuring ports, and you can get started with remote control without any delay. Moreover, there’s no need to pre-install any software to establish a remote desktop session.
I'm OnCall boosts your technical support services, providing you with a unique remote control interface with advanced features such as remote desktop control and an advanced toolbar. With this software solution, you can access your customer's desktop with full authorization and control, just as if you were sitting in front of it. The software also enables you to easily transfer files between PCs for delivering patches or software updates. Additionally, you can reboot the customer's PC with ease, and the software will automatically reconnect to the remote session for smooth operations.
To top it off, all customer incidents and transactions can be tracked and monitored in real-time through I'm OnCall's History. This feature ensures better monitoring and evaluation of ROI, providing you with accurate information on customer issues that you can leverage for better service delivery.
Overall, I'm OnCall is an innovative, secure and reliable online help desk management solution that provides unique features for the top-notch operations of your technical support service. The software is easy to install, set up, and provides a unique user experience for better service delivery that boosts customer satisfaction.
What's New
Version 1.0: New release