IRCM is a web-based tool used for incident registration and configuration management.
IRCM is a powerful Incident Registration and Configuration Management tool that is available as a web application. It is designed to support helpdesk operations in an ICT environment, offering helpdesk agents the ability to register and dispatch service calls quickly and efficiently.
One of the notable features of IRCM is that calls can be related to agents, customers, SLA-defined activities, devices, incoming or outgoing mail, and even timers. This ensures that service levels are monitored effectively depending on the call type, status, and service window.
In addition, the configuration management module provides complete infrastructure management of the customers' infrastructure. IRCM provides full 2D-tracing through related devices, making it an incredibly powerful tool for managing complex environments.
IRCM is available for download on the GNU/GPL site, which means that it is protected by an open-source license. This ensures that it is completely free to use and modify, making it accessible to anyone who needs it.
One of the major benefits of IRCM is that it supports multiple customers, helpdesks, Service Level Agreements, mailboxes, and more, all within one database. If multiple databases are used (e.g. to separate customer data), the user can switch dynamically between databases within the browser window.
The configuration management module uses a black-box approach, maximizing flexibility in modeling the customer infrastructure. This ensures that users can define their entities and properties per customer, without any predefined (system) entities getting in the way. Hierarchical relations between configuration items can be displayed in a 2D overview, providing valuable insight for users.
Finally, a valuable aspect of IRCM is that users don't have to use all of the features summarized here. If you only want to use the Configuration Management module as an address book or want Incident Registration to be a todo list, you won't be punished with overhead. IRCM is a comprehensive, flexible, and powerful tool for managing helpdesk operations within an ICT environment.
One of the notable features of IRCM is that calls can be related to agents, customers, SLA-defined activities, devices, incoming or outgoing mail, and even timers. This ensures that service levels are monitored effectively depending on the call type, status, and service window.
In addition, the configuration management module provides complete infrastructure management of the customers' infrastructure. IRCM provides full 2D-tracing through related devices, making it an incredibly powerful tool for managing complex environments.
IRCM is available for download on the GNU/GPL site, which means that it is protected by an open-source license. This ensures that it is completely free to use and modify, making it accessible to anyone who needs it.
One of the major benefits of IRCM is that it supports multiple customers, helpdesks, Service Level Agreements, mailboxes, and more, all within one database. If multiple databases are used (e.g. to separate customer data), the user can switch dynamically between databases within the browser window.
The configuration management module uses a black-box approach, maximizing flexibility in modeling the customer infrastructure. This ensures that users can define their entities and properties per customer, without any predefined (system) entities getting in the way. Hierarchical relations between configuration items can be displayed in a 2D overview, providing valuable insight for users.
Finally, a valuable aspect of IRCM is that users don't have to use all of the features summarized here. If you only want to use the Configuration Management module as an address book or want Incident Registration to be a todo list, you won't be punished with overhead. IRCM is a comprehensive, flexible, and powerful tool for managing helpdesk operations within an ICT environment.
What's New
Version 1.42: N/A