The ITSM Excellerator software facilitates ITIL-focused service support and delivery assessments, measurement activities, and improvement initiatives through tactical tools and deliverables. It accelerates the process while maintaining quality.
The ITSM Excellerator is a valuable software tool that provides tactical resources for IT organizations to streamline their ITIL based service support & delivery assessments, measurement activities, and improvement initiatives. With the pre-built best practice materials, technology professionals can quickly achieve process improvement, enhance service quality, and reduce technology costs. This software tool offers specific guidance that includes a Process Excellence Master Program Plan, Process Excellence Program Awareness & Overview, Detailed Program Charter & Planning Criteria, Critical Success Factors & Key Performance Indicators, IT Services Environment Assessment & Action Matrix, Measurement Planning & Program Overview, Measurement Program Charter & Workbook, ITSM Metrics Library & Design Workbooks, and Communications Planning & Stakeholder Workbooks.
The templates in the ITSM Excellerator provide specific examples and guidelines for accelerated deployment. This includes over 400 supporting service improvement program tasks, milestones, Key Goal Indicators (KGIs), and detailed activity descriptions. It also has completed example measurement workbooks for ITIL Service Support processes linked to IT objectives and business goals. The software tool prioritizes attention to IT service gaps using specific criteria, thresholds, and weights. Moreover, the IT services environment criteria evaluates maturity levels of documentation, communications, process integration, skills, staffing, controls, and governance.
The fact that it has a library of over 520 specific IT metrics representing Key Performance Indicators (KPIs) for all 10 ITIL service support & delivery processes is a significant advantage. It also has value-based design templates to align IT measurement with business goals and objectives. Users can map measurements of trends, inputs, metrics types, formats, frequencies, and ownership, making it convenient to measure IT service accuracy, control, cost, efficiency, quality, and timeliness. The ITSM Excellerator boasts of more features, making it a must-have tool for IT organizations.
The templates in the ITSM Excellerator provide specific examples and guidelines for accelerated deployment. This includes over 400 supporting service improvement program tasks, milestones, Key Goal Indicators (KGIs), and detailed activity descriptions. It also has completed example measurement workbooks for ITIL Service Support processes linked to IT objectives and business goals. The software tool prioritizes attention to IT service gaps using specific criteria, thresholds, and weights. Moreover, the IT services environment criteria evaluates maturity levels of documentation, communications, process integration, skills, staffing, controls, and governance.
The fact that it has a library of over 520 specific IT metrics representing Key Performance Indicators (KPIs) for all 10 ITIL service support & delivery processes is a significant advantage. It also has value-based design templates to align IT measurement with business goals and objectives. Users can map measurements of trends, inputs, metrics types, formats, frequencies, and ownership, making it convenient to measure IT service accuracy, control, cost, efficiency, quality, and timeliness. The ITSM Excellerator boasts of more features, making it a must-have tool for IT organizations.
What's New
Version 1.10: N/A