JiJi Self Service Password Reset Suite

JiJi Self Service Password Reset (JSSPR) is a software that enables end-users to reset their own Active Directory passwords without the need for technical help desk staff. This software has been proven to be a cost-effective solution to the issue of password management. According to Gartner, implementing an automated password reset system can reduce help desk calls by one-third, leading to savings of up to US$648,000 annually for a 10,000-employee company. Meanwhile, Burton Group reports that password management can cost up to US$200 to US$300 per user per year.

With JSSPR, end-users no longer have to wait for help desk staff to reset their forgotten or lost passwords. Instead, they can use the self password management portal to reset, unlock, or change their passwords through a web interface. This feature helps improve helpdesk efficiency, freeing up technical staff to tackle more complex issues.

JSSPR is an all-in-one solution that helps organizations reduce costs, improve security, and increase productivity. Among its features are the ability to reduce critical password tickets and improve user productivity. Administrators can also view the history of actions taken by users, which can be helpful for tracking purposes. Additionally, JSSPR features user-defined challenge questions to verify the identity of users and eliminate the risk of fraudulent password reset requests.

In summary, JiJi Self Service Password Reset is an innovative and cost-effective software that benefits both end-users and helpdesk staff. It helps organizations reduce password management costs, improve security, and increase productivity by enabling end-users to reset, unlock, or change their passwords without helpdesk assistance.