Web-based customer support software that enables real-time interaction with website clients.
Ligne Directe is a powerful software that allows you to communicate in real-time with visitors to your website. With its advanced features, you can chat with multiple visitors simultaneously, co-browse the web with them, and even chat between operators. This application adds a human touch to your website and greatly improves your customer and support services.
When it comes to features, Ligne Directe has plenty to offer. Live chats enable you to interact with visitors on your website using written conversation (chat). You can also monitor your visitors and track their movements, see where they originate from, the language of their browser, and their geographic locations.
Another great feature is the personalized signature for your emails, which includes the Ligne Directe button in your emails so your customers know you are available to help them at all times. The barre d'outils allows you to format your text according to your preferences and needs by adjusting the size of the characters, their colors, the alignment of your text, and more.
The push URL function is another helpful feature that lets you send a visitor to a specific web page automatically. This function will be helpful to assist a customer in need or to direct him/her to the payment page.
Identifying your visitors is an important aspect of any website, and with Ligne Directe, you can identify and recognize your visitors easily. You can also add predefined answers for frequently asked questions to accelerate the service given by your operators.
One of the most impressive features of Ligne Directe is the ability to manage simultaneous conversations, which allows you to talk with more than one person at once. This function will allow you to discreetly go from one customer to another and, at the same time, use the full potential of your operators.
Finally, with free updates of your version, you can be sure that you are always using the latest version of Ligne Directe without any additional cost. In short, Ligne Directe is a comprehensive software that offers a range of advanced features that will enable you to communicate with your website visitors like a pro.
When it comes to features, Ligne Directe has plenty to offer. Live chats enable you to interact with visitors on your website using written conversation (chat). You can also monitor your visitors and track their movements, see where they originate from, the language of their browser, and their geographic locations.
Another great feature is the personalized signature for your emails, which includes the Ligne Directe button in your emails so your customers know you are available to help them at all times. The barre d'outils allows you to format your text according to your preferences and needs by adjusting the size of the characters, their colors, the alignment of your text, and more.
The push URL function is another helpful feature that lets you send a visitor to a specific web page automatically. This function will be helpful to assist a customer in need or to direct him/her to the payment page.
Identifying your visitors is an important aspect of any website, and with Ligne Directe, you can identify and recognize your visitors easily. You can also add predefined answers for frequently asked questions to accelerate the service given by your operators.
One of the most impressive features of Ligne Directe is the ability to manage simultaneous conversations, which allows you to talk with more than one person at once. This function will allow you to discreetly go from one customer to another and, at the same time, use the full potential of your operators.
Finally, with free updates of your version, you can be sure that you are always using the latest version of Ligne Directe without any additional cost. In short, Ligne Directe is a comprehensive software that offers a range of advanced features that will enable you to communicate with your website visitors like a pro.
What's New
Version 2.3: N/A