Lokad Desktop Workload Forecasting

This software is a must-have for call centers and staff managers in various industries, such as retail, restaurants, and hostels. One of the biggest challenges faced in these fields is wasting staff and money by having either too much or too little staff. However, with scheduling optimization, profitability can be maximized by having the right amount of staff at the right time through workload forecasting.

Customizable reports with hour, half-hour, and quarter-hour aggregation for your forecasts can be obtained. Historical data can be directly retrieved from your business application for a full integration. For example, retrieve aggregated inbound call logs and get future inbound call volumes. Microsoft Excel can be used to cut and paste reports.

This software relies on the Lokad hosted forecasting technology. The application is released as open-source and has been designed to be easily extended to be plugged into third party business applications. With this software, businesses can achieve accurate workload forecasts and optimize their scheduling for maximum profitability.