ManageEngine SupportCenter Plus is an all-in-one web-based customer service and support software that provides trouble ticketing, account and contact management, SLA management and knowledge base at an affordable cost. It offers easy-to-use tools to deliver superior customer support.
If you're looking for a cost-effective and easy-to-use customer service and support software, ManageEngine SupportCenter Plus is an excellent choice. It's a web-based solution that offers a wide range of features, including trouble ticketing, account and contact management, SLA management, and knowledge base.
The trouble ticketing feature allows you to automatically convert customer emails into trouble tickets, making it easier to track and resolve issues quickly. Alternatively, customers can submit support requests directly from their browser, saving time and reducing call volumes.
The self-service portal is another excellent feature that enables customers to search the knowledge base, submit requests, and check the status of their requests. This can reduce call volumes and provide customers with a more convenient way to get support.
The software also offers a robust and easy-to-use help desk that can automate customer support processes, ensuring consistent, reliable, and superior service. The knowledge base enables support reps to access answers quickly and resolve issues faster.
The SLA management feature can help monitor compliance and escalate violations, improving customer satisfaction. Additionally, the account and contact management feature allows you to track and manage all customer accounts and contact information, improving customer relationships.
The product catalog feature empowers support reps with instant access to customer product information, and customers can track and manage their purchased products. Finally, the customer service reports feature provides valuable insights into open, closed, or overdue requests, SLA violations, and customer or organization trends.
Overall, ManageEngine SupportCenter Plus is an excellent customer service and support software that offers a range of features in a cost-effective and easy-to-use package.
The trouble ticketing feature allows you to automatically convert customer emails into trouble tickets, making it easier to track and resolve issues quickly. Alternatively, customers can submit support requests directly from their browser, saving time and reducing call volumes.
The self-service portal is another excellent feature that enables customers to search the knowledge base, submit requests, and check the status of their requests. This can reduce call volumes and provide customers with a more convenient way to get support.
The software also offers a robust and easy-to-use help desk that can automate customer support processes, ensuring consistent, reliable, and superior service. The knowledge base enables support reps to access answers quickly and resolve issues faster.
The SLA management feature can help monitor compliance and escalate violations, improving customer satisfaction. Additionally, the account and contact management feature allows you to track and manage all customer accounts and contact information, improving customer relationships.
The product catalog feature empowers support reps with instant access to customer product information, and customers can track and manage their purchased products. Finally, the customer service reports feature provides valuable insights into open, closed, or overdue requests, SLA violations, and customer or organization trends.
Overall, ManageEngine SupportCenter Plus is an excellent customer service and support software that offers a range of features in a cost-effective and easy-to-use package.
What's New
Version 7: N/A
Version 6.5: Service Management,SLA/Contracts Management, Business Rules/Work Flow, Self Service Portal, Account & Contact Management
Version 6: Service Management,SLA/Contracts Management, Business Rules/Work Flow, Self Service Portal, Account & Contact Management
Version 5: Service Management,SLA/Contracts Management, Business Rules/Work Flow, Self Service Portal, Account & Contact Management